Privacy policy

Last Updated: September 2026

AtraMart respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we may collect, why we collect it and how it may be used.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • PIN code
  • Order details
  • Payment-related information required to process your order
  • Information you provide when contacting customer support

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm orders
  • Provide Cash on Delivery services
  • Process payments
  • Provide customer support
  • Process eligible cancellations, returns and refunds
  • Communicate order updates
  • Prevent fraud and misuse
  • Improve our website and services
  • Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment service providers.

AtraMart does not intend to store sensitive payment credentials such as complete card numbers, CVV or banking passwords on its own systems unless specifically required and lawfully permitted.

Payment information may be handled directly by the relevant payment provider according to its privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the customer experience.

Third-party services used on the website may also use cookies or similar technologies according to their own policies.

5. Sharing of Information

We may share necessary customer information with trusted service providers when required to operate our business, including:

  • Courier and logistics partners
  • Payment gateways
  • Technology/service providers
  • Customer support providers
  • Other service providers necessary to fulfil an order

We may also disclose information where required by applicable law or a lawful government request.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We may retain customer and transaction information for as long as reasonably necessary for order fulfilment, customer support, legal, accounting, fraud-prevention and other legitimate business purposes.

8. Customer Rights

Subject to applicable law, customers may have rights regarding their personal data, including rights to access, correction, withdrawal of consent and other applicable rights.

Requests relating to personal information can be made through our customer support contact.

9. Third-Party Websites

Our website may contain links or integrations to third-party services.

AtraMart is not responsible for the privacy practices of third-party websites or services. Customers should review the relevant third party's privacy policy before providing information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

11. Changes to Privacy Policy

AtraMart may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us

For privacy-related questions or requests:

Customer Support: 918192738493